Sidenor 2022 Sustainability Report

32 Sustainability Report 2022 | About us It is important to highlight two Sidenor product attributes which are essential to our customers’ competitiveness: 1. Innovative products. Sidenor has a R&D department which is adapted to current technology requirements and is available to our customers so that they can offer products with differentiating competitive advantages. 2. Green products. Sidenor’s environmental strategy guarantees the supply of green steels without any CO 2 footprint and approved by European certifications. In both cases, the CTA Department serves two purposes: to bring our customers in contact with Sidenor’s technical and human resources, and to help understand their specific needs. The queries/complaints received both in 2022 and 2021 mainly had to do with metallurgical, geometric or mechanical problems, or with aspects related to the quality of the supplied products. Sidenor complies with all requirements and specifications provided by our customers, among which health and safety requirements, and no complaints linked to health and safety by end consumers were received in 2022 or 2021.